We are happy to accept returns on all orders provided they are within the 28 day returns period, unused and are in the original packaging and include all original labels and tags.
We cannot accept returns on personalised items.
Returns costs are the responsibility of the customer, therefore we strongly recommend you use a trackable service.
If on the rare occasion you receive faulty item(s), receive the wrong item(s) or only receive part of your order, only then will we offer a free exchange.
Other than the above, we do not offer an exchange facility, therefore if you would like a replacement for any other reason, please return the item(s) and simply place your order again.
If upon receiving any items we see that the items show any obvious signs of use, have been damaged in your care or are not in the original packaging, we will not be able to process your request and will send the items back and charge our standard shipping rate.
*Original shipping costs are non-refundable.